ID267

New Call created alert only for Techs with Custom Property

Output Type: Email

This alert will send an email notice to specific technicians of calls in the status of Pending on their board. The alert will only trigger for service calls where the status is pending and the technician on the service call has the custom property set in Variable W set to 'Enabled'. The alert will only trigger for the combination of service tech and call number; if the call is reassigned to a different technician with the custom property enabled, the alert will be sent to that technician.

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